Vodafone misleads customers over digital purchases: Australian Watchdog

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Vodafone misleads customers over digital purchases: Australian Watchdog

On Tuesday, the 16th of July 2019, the competition watchdog of Australia said that Vodafone Australia, a subsidiary of Vodafone Plc., a British multinational telecommunication conglomerate headquartered in Newbury, London and Berkshire, had acknowledged that it misled thousands of Australian customers for five years by charging them extra for digital content, it had been purchasing without knowing from its third-party billing service.

Nonetheless, the ACCC (Australian Competition and Consumer Commission) said in a statement earlier on Asia-Pacific trading hours, Vodafone Australia, the third-largest telecom operator in Australia, had agreed to refund the amount slashed wrongfully from the customer’s account balance.

Aside from that, Vodafone Australia had also made a misleading claim against its third-party carrier billing service. Adding that, thousands of Australian customers were charged wrongfully for the contents that they might not have needed for five years, ACCC chairman Rod Sims said, “Through this service, thousands of Vodafone customers ended up being charged for content that they did not want or need, and were completely unaware that they had purchased”.

Meanwhile, acknowledging the mistakes, a Vodafone spokesman said in an emailed statement, “We accept that some of our customers were provided with Direct Carrier Billing services they did not want and we’ve taken steps to prevent that happening again”.